The rug or the borders of the rug are not flat: If your rug is not perfectly flat when you unroll it, or if the borders of the rug are wrinkled, let it lie flat for at least 24 hours before placing any furniture on it. It will naturally flatten out and return to its original shape.

Shedding: Rugs made from natural cut fibres are often subject to pilling or shedding and may produce fluff during six months to a year after first use. This phenomenon is caused by loose fibres, that remain in the rug after the manufacturing process and come out little by little. This is not a defect, but a common and normal peculiarity that will diminish over time. You should vacuum your rug properly by following the instructions in this video. Be careful of too much indoor heating. This can increase the risk of pilling because of dehydration of the fibres. Maintain the right humidity of 50-70% to avoid this.

Furniture marks on the rug: When furniture or chairs have extremely thin or tapered legs, their weight is concentrated on a small area of the rug, which accelerates the normal aging process and causes indentations in the rug. Office wheelchairs are also to be avoided: they can leave marks or cause extreme friction. Limited Edition does not guarantee their rugs against indentations or premature wear when the rug is not specifically meant for this usage.
Our advice: always use coasters or place protective caps/coasters under each leg. They will redistribute the weight of the furniture so that it is not concentrated on one small area. This will also avoid rug dents and tearing out of the yarns when moving the furniture. Coasters are inexpensive, and they are available in a wide variety of materials. Please do not use rubber caps as these may damage the rug. If your furniture has wheels, use a coaster under each wheel. Rounded end caps or ball-shaped studs should be removed from chair legs when they are smaller than the chair legs.

Size: The size of our handmade rugs can vary by approximately 2% from the ordered size.

Color: Our products are made from natural fibers. Every effort is made to ensure minimal color variation from one dye lot to the other. However, some variation, which remains within manufacturing tolerances, can occur.

Fading: Placing a rug in direct and continuous sunlight can cause fading. Rotate your rug regularly to minimize damage. Consider sun protection such as screens to minimize fading risks.

Color shading: Areas of the rug may appear to have changed color when the fiber is oriented differently. This is a natural effect of pile rugs and cannot be avoided.

Sticking out: Bits of yarns may occasionally protrude from the surface of the rug. This is a characteristic of the type of weave and hand-tufted rugs, not a manufacturing fault. You may carefully trim or push the yarns through to the back of the rug. Do not pull them out. Please watch the instructions in this video.

Manufacturing tolerances: Natural fibers such as sisal, seagrass, wool, linen, cotton and silk may present some irregularities in their spinning and weaving. Such irregularities are inherent to the natural beauty of woven fibers and are completely within manufacturing tolerances.

Upon receiving your rug, please make sure to remove all packaging immediately to allow any residual moisture to dissipate. After gently unrolling the rug, we recommend allowing it to rest and breathe for 24 to 48 hours. This period will help the pile return to its original shape and allow the backing to adjust to the ambient room temperature, enabling the rug to lay flat naturally. Do not place any objects on the rug during this settling process.

If you will not be installing your rug right away, please follow the steps above and store it flat in a dry, clean environment with a stable temperature.

Don’t worry about little flocks (or small balls of fluff) appearing; this will reduce after a few months or even a year. However, it will never disappear completely as it is inherent to natural fibers.

In case of long threads, cut them with sharp scissors. Never pull; this will damage the surface of the rug.

DO'S

✔️ We recommend vacuuming your rug at least twice per week, and more frequently—ideally daily—in high-traffic areas. For optimal care, use a high-quality vacuum cleaner appropriate for the rug construction.

✔️ Use a suction-only vacuum to prevent fiber damage.

✔️ Vacuum in multiple directions to help lift the pile and minimize matting.

✔️ In order to avoid regular use marks, we advise you to rotate the rug every three months. This will alter the traffic pattern on your rug’s surface.

DON'TS

❌ Do not use highly acidic cleaning agents, bleaching products or white spirit to remove stains from your in- or outdoor rug. This will cause discoloration of the yarn.

❌ Do not use a high-pressure cleaner on your outdoor rug.

❌ Do not drag your furniture or chairs over your rug: lift them up. This will avoid ripping yarns out or leaving ugly marks.

❌ Do not fold your rug. Roll your rug from the short side. Rolling the rug is the best way to help the rug’s fibers stay in good shape when moving or storing it. Make sure the rug is kept horizontal while stored and do not put heavy furniture on the rolled rug.

❌ Never use water on rugs made of leather, sisal, Tencel, bamboo, viscose fibers. Always check what your rug is made of before taking any action.

For wet spills, gently blot to absorb the maximum with white absorbent paper or cloth towels, working from the outer edge towards the center. Never rub or scrub, as this may damage the fibers. Apply light pressure, replace the towels when saturated, and, if needed, add a few drops of water to dilute and repeat until the stain is removed or dry.

For dry stains, carefully scrape residue towards the center using a spoon or dull knife, then vacuum the remaining particles. Avoid excessive pressure to protect the fibers.

For heavy or transferred stains, we strongly recommend professional dry cleaning by a rug specialist. Please clearly indicate that the rug must be cleaned without the use of water.